Many people have opted for other airline companies due to the number of delays and cancellations in flights. Surely, you can expect something better even from a budget carrier, right? Their average on-time performance for 2015 thus far is 53.87% which is not only bad, but is worsened by the fact that this airline operates around 50,000 flights per month.
Based in Dublin, this is the choice for people who don’t want to spend so much on their flights. Yet, you have to deal with seats that don’t recline, limited bathroom space as well as additional charges for amenities. They’ve seemingly built their business on cutting corners in order to offer the lowest fares possible but as a result.
You want an affordable option, but that’s not excuse for getting poor service. There isn’t much in-flight entertainment to look forward to and the delays for flights get annoying. In the Skytrax quality rating, the airline received 2 stars or lower in the areas of in-flight entertainment and handling delays/cancellations. They also received only 2.5 star ratings for airline product information, in-flight service information, and arrival assistance.
The cabins are not as tidy as you had hoped for. Outrageous fees like charging for carry-on luggage and strict no-refund policies all worsen the customer experience. Seats do not recline and passengers often complain about the cramped conditions. Additionally, the flight attendants don’t seem too happy, which can certainly lessen enthusiasm among passengers in-flight.
A budget friendly airline based in Prague, Czech Republic, SmartWings definitely offer low cost tickets at a certain price to be paid. Cancelled flights a week before takeoff, as well as extra surcharges for fares, have made this a brand to steer clear of. Skytrax ratings only gave the airline a 2 star overall rating with a mere 1 star in areas including product information, service information and online check-in.